The company is based in Täby. The company's postal address is Parkvägen 22.
If you wish to get in touch with us, send an email to [email protected] with your case and your contact information and we will get back to you shortly.
When you have completed your order, an order confirmation will be sent to your e-mail address.
If there is any error in the order, you must contact us immediately via e-mail to [email protected]
Our normal delivery times are 3-5 days. NOTE! Orders placed on weekends are sent no earlier than the following Monday.
Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: [email protected]
All prices in the store are stated in SEK and all prices include 25% VAT, except for books where the VAT is 6%.
We reserve the right to change prices caused by price changes from suppliers, printing errors in the price list and errors in prices due to incorrect information and we reserve the right to adjust the price.
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
When exercising your right of withdrawal:
You must announce that you regret it. The message must be sent to us [email protected] In your message, your name, your address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.
For more on the statutory right of withdrawal, see here.
Complaints and complaints
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
How do you proceed with a complaint?
Any errors and defects must always be reported to [email protected] where you enter your name, your address, e-mail address, order number and a description of the error.
If we fail to rectify the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, a labor dispute, a fire, a war, a government decision, reduced or no delivery from a supplier.
Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
Information about Cookies
The Personal Data Act
We protect your personal data and your personal privacy in accordance with the GDPR and the Personal Data Act (1998: 204). We do not save your customer information for anything other than fulfilling your order. As a customer, you can always request correction, extracts and that we delete your information from our register.
Amendments to the General Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.